I’m Matthaios Georgiou
your next Product Owner

If you need a thinker doer product owner, let me know how i may help.

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About Me

Always start with ‘Why.’ The ‘How,’ ‘Who,’ and ‘What’ will then come naturally.

My passion to bring value is following me throughout my life and career.

From delivering pizzas as a student to a corporate professional, have been always striving to do the best in the best way and the others to feel it.

Besides my 20 years’ work experience, last 10 years have read dozens of books full of wisdom.
Had followed mentors such as Simon Sinek and Jim Rohn and learned from their experiences.

I know I’m ready for every challenge and sure that I will evolve through the process of bringing value.

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My passion is to work on projects. I always wanted to be able to see and feel the outcome of my work. My thinking is big. Then I love to break down work in achievable targets. And LOVE LOVE LOVE to start DOING new tangible things. I want to finish what i start.

Work Experience

My passion is to bring value.

Digital Product Owner

2022-Current

Self-care technical support journeys for digital channels
Call center agent dashboard with guided journeys
Field service dashboard with common actions

Process Improvement Supervisor

2020-2022

Supervising a team of process analysts helped me evolve my management skills while training the team to become better than i was when doing their job.

Process Improvement Team Leader

2018-2020

Leading the team of process analysts to bring meaningful impact accross the organization at vodafone Greece, was the start of acting as a leader and developing strategic targets for the organization.

Process Improvement Specialist

2015-2018

Support the organisation in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers.
The best years of evolving my project management skills.

My Projects

Proud to participate, lead or just consult in multiple projects for Vodafone Greece, such as the Technical Support Omnichannel journeys from IVR & Tobi Voice, to Tobi Chat, Web & vodafone.gr, Vodafone application, Vodafone Fiber to the home(FTTH) and Vodafone TV.
Have cooperated with many stakeholders & always learned new things from the process.

My Education

My Technological expertise started in TEI Athens and electronic engineering and continued with a mini MBA from AIT Athens.
Now I Keep learning new skills either from Coursera, Udemy, and many more self-learning platforms.

Technological Educational Institute Of Athens

Bachelor of Engineering (BEng)

Athens Information Technology

MBA in ICT Management
Won 1st prize

Professional Scrum Product Owner

Scrum.org

Awards

When organizations such as the Hellenic Institute of Customer Service (HICS) recognize your project with an award, a sense of gratitude uplifts your spirit and energizes you for future endeavors.

Best use of technology in user experience
Vodafone
2022

Innovation in Customer Service
Hellas On Line
2014